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Privacy Policy

This Privacy Policy explains how Stamens Insurance Agency ("we", "us" or "our") collects, uses, and protects your personal information when you interact with us, including through our website, phone, email, and WhatsApp. We are based in Kenya and aim to handle personal data in a manner consistent with the principles of the Kenyan Data Protection Act.

1. Who we are

Stamens Insurance Agency is an independent insurance intermediary arranging personal, business and professional insurance products to clients across Kenya. If you have any questions about this Privacy Policy, you can contact us using the details at the end of this page.

2. Information we collect

We may collect the following types of personal information:

  • Contact details – such as your name, phone number, email address, and town or location.
  • Enquiry details – such as the type of cover you are interested in (e.g. home, motor, health, liability, professional indemnity, marine, contractors, travel) and any information you choose to share when requesting a quote or asking a question.
  • Policy-related information – information required by insurers to provide a quote or issue a policy, such as vehicle details, property details, business activities, or professional qualifications.
  • Technical information – basic information about how you use our website, such as pages visited, time spent, and approximate location, collected through standard analytics tools (if enabled).

3. How we collect information

We collect information in several ways, including:

  • When you fill in a contact or quote/proposal form.
  • When you call, SMS, email or send us a message via WhatsApp or other messaging platforms.
  • When you provide details required to obtain or renew a quote or policy.
  • When you interact with our website, which may use cookies or basic analytics tools.

4. How we use your information

We use your personal information to:

  • Enable insurers respond to your enquiries and quote requests.
  • Enable insurers assess your needs and recommend appropriate insurance products.
  • Arrange insurance quotes and policies with insurers and underwriters.
  • Enable insurers and us communicate with you about policy renewals, changes and important updates.
  • Assist you with claims, including sharing necessary information with insurers or loss adjusters.
  • Improve our services, website and communication based on general usage patterns.

5. Legal basis for processing

Depending on the situation, we may rely on one or more of the following legal bases to process your personal information:

  • Your consent – for example, when you ask us to contact you or request a quote.
  • Performance of a contract – where processing is necessary to arrange, manage or renew your insurance cover.
  • Legitimate interests – such as improving our services or keeping basic records of past interactions.
  • Legal obligations – where we must retain certain records for regulatory or tax purposes.

6. How we share your information

We do not sell your personal information. We may share your information with:

  • Insurance companies and underwriters involved in arranging your cover.
  • Service providers who help us operate our business (for example, email service providers, IT and website hosting).
  • Professionals involved in claims or legal processes, where necessary (for example, loss adjusters or legal advisers).
  • Regulators, law enforcement or other authorities if required by law or to protect our rights.

Where we share information with third parties, we aim to share only what is necessary for the specific purpose.

7. Data retention

We keep your personal information only for as long as it is reasonably necessary for the purposes described in this Policy, including to:

  • Respond to your queries and provide quotes.
  • Maintain records of policies arranged, renewed or cancelled.
  • Comply with legal, regulatory and tax requirements in Kenya.

When information is no longer needed, we will aim to delete or anonymise it securely.

8. Data security

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information shared over the internet or via messaging platforms.

9. Your rights

Subject to applicable law, you may have the right to request:

  • Access to the personal information we hold about you.
  • Correction of inaccurate or incomplete information.
  • Deletion of your personal information, where there is no valid reason for us to keep it.
  • Restriction or objection to certain types of processing, in some circumstances.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

10. Cookies and website analytics

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. We may also use basic analytics tools to improve the content and usability of our website. You can usually control cookies through your browser settings.

11. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date below. Your continued use of our services after any changes means you accept the updated Policy.

Last updated: 2025

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at: